Booking & Cancellation Policy

This page provides a plain-language summary of DYVUM’s general booking and cancellation arrangements.

It should be read together with the full DYVUM Terms & Conditions and the specific terms stated for your course, trip or expedition.

If there is any inconsistency, mandatory Malaysian law and any applicable prescribed MOTAC terms will prevail, followed by the specific written terms for your booking and then the general DYVUM Terms & Conditions.

1. When Is My Booking Confirmed?

Your place is confirmed when:

DYVUM accepts the booking;
the required deposit or payment has been received; and
DYVUM sends you written confirmation or an invoice/quotation confirming the booking.

An enquiry alone does not reserve a place.

2. Deposits

The required deposit will be stated on the relevant course, trip or expedition information.

All deposits are non-refundable because DYVUM must make non-refundable payments to third-party suppliers to secure your place.

Your place will be reserved upon receipt of deposit.

3. Balance Payments

Your invoice or booking confirmation will state the payment schedule and final payment date.

Kindly pay for instalments by their respective due dates.

If payment is not received, DYVUM may release the booking after reasonable notice.

4. If You Need to Cancel

Please send cancellations in writing to:

explore@dyvum.com

Your cancellation is effective from the date we receive your written notice.

The amount refundable depends on:

the cancellation schedule for your booking;
how close the cancellation is to the start date;
amounts already paid or committed to suppliers;
non-refundable components; and
any mandatory terms that apply to the booking.

We will clearly state the applicable cancellation schedule before or when your booking is confirmed.

5. Course Cancellations

Dive courses involve instructor scheduling, training materials, pool arrangements, transport, accommodation and/or dive-operator reservations.

Cancellation charges may therefore apply once these components have been arranged.

Where practical, DYVUM may allow an eligible course booking to be moved to another date instead of cancelled, subject to:

availability;
instructor scheduling;
validity of training materials;
supplier charges; and
reasonable notice.

A transfer is not guaranteed.

6. Trip and Expedition Cancellations

International expeditions normally involve advance commitments to overseas suppliers.

These may include:

resorts;
liveaboards;
dive operators;
hotels;
transportation;
destination operators; and
other suppliers.

Consequently, all payments may become non-refundable well before departure.

Each expedition will therefore have its own published payment and cancellation schedule.

7. Supplier Deposits

Where DYVUM has already paid a non-refundable amount to a supplier for your booking, that amount may not be recoverable if you cancel.

If a supplier later refunds an amount to DYVUM that had previously been treated as non-refundable, DYVUM will reassess any amount properly due back to you after applicable charges.

8. Booking Transfers

If you cannot travel, contact us as soon as possible.

We may be able to transfer your booking to another eligible participant where the relevant suppliers permit this.

Additional fees may apply.

Air tickets and certain named bookings may not be transferable.

9. Changes by DYVUM

Dive schedules and travel itineraries may need to change because of:

weather;
sea conditions;
safety;
transportation;
local regulations and customs;
supplier operations; or
circumstances outside our reasonable control.

Where reasonably possible, we will provide a suitable alternative.

A change in dive site, daily schedule, vessel, instructor or equivalent programme component will not normally constitute cancellation of the entire booking.

10. If DYVUM Cancels

If DYVUM cancels a service for reasons within our reasonable control, we will advise you of the applicable alternative, credit or refund.

If cancellation results from circumstances outside our reasonable control, recovery may depend on what the relevant suppliers return to DYVUM and on applicable legal requirements.

11. Minimum Group Size

Some expeditions require a minimum number of participants.

The required number will be stated on the trip information where applicable.

If the minimum is not reached, we may:

offer another date;
propose an alternative arrangement;
discuss an adjusted programme; or
cancel the trip.

We will communicate available options before making any material change to your booking.

12. Weather and Diving Conditions

Diving depends on environmental conditions.

For safety reasons, dive sites, schedules or individual dives may be changed or cancelled by the responsible dive operator, boat captain, instructor or other authorised professional.

Safety decisions will take priority over the planned itinerary.

When such scenarios arise, unused prepaid dives are not refundable.

13. Missed Dives and Activities

No refund will be provided for activities missed because a participant:

arrives late;
voluntarily chooses not to participate;
is unable to satisfy certification requirements;
does not have required documentation;
is medically unable to participate;
is assessed as unfit or unsafe to participate;
breaches safety requirements; or
leaves a programme early.

Any exception will depend on the specific booking circumstances and applicable law.

14. Travel Insurance

For major and international trips, we strongly recommend purchasing suitable travel insurance as soon as material non-refundable payments are made.

Where DYVUM specifies insurance as mandatory for a particular expedition, proof of appropriate coverage may be required.

15. Diving Insurance

Certain destinations, operators or expeditions may require appropriate diving or emergency-evacuation coverage.

Any specific requirement will be stated in the trip information.

Where DYVUM specifies insurance as mandatory for a particular expedition, proof of appropriate coverage may be required.

16. Refund Processing

Where a refund is approved, DYVUM will process it after:

cancellation charges have been calculated;
supplier refunds, where relevant, have been confirmed; and
any other applicable amounts have been reconciled.

Any unavoidable bank, foreign-exchange or payment-provider costs associated with the original transaction or refund will be deducted where permitted and appropriately disclosed.

17. Package-Specific Terms

Every major expedition may have its own:

deposit amount;
instalment schedule;
final payment date;
cancellation timeline;
transfer rules; and
supplier-specific restrictions.

Those terms will be clearly communicated as part of the relevant booking.

18. Questions

If you are uncertain about the cancellation terms for a particular booking, contact us before making payment: